Order & Delivery Faq
How to order
There are many ways to order from Fensport. Online here, simply locate the products you require, insert quantity required , then click add to basket and either continue to our secure checkout, or click continue shopping to add more items.
Telephone orders are welcome 01354 696968 (3 lines)
Fax Orders are welcome 01354 696973
You are also welcome to visit us at:
8 Dock Road
You may also order online and collect from our premises.
Please contact us first to check opening times and stock availability.
Hours of Business
Monday to Friday 8:30 to 5:30
Saturday 9:30 to 1:00 (Not always open - please check before travelling as sometimes we are away racing)
Sundays & Bank Holidays closed.
Each item has a "Ships In" estimation. Please note this does not include weekends or public holidays.
"Ships In" of 1 day, it is most likely in stock with us or can be on its way to you the same day as its ordered, pending our workload and timing of your order. For same day shipping we usually require orders by approx 3pm. Please contact us as sometimes we can still ship up until 5pm depending on courier.
"Ships In" more than 1 day is an estimation based on our suppliers information, please note this is an estimation and our sales staff will contact you to confirm shipping time.
We will not charge your card until we are ready to ship the product and we will contact you to let you know when the item will arrive, allowing you to cancel the order with no obligation if the delivery schedule is not suitable.
Please note: Special order items will be charged in advance and can not be cancelled or returned unless faulty.
Payments & Currency
We only accept Pound Sterling.
We accept the following credit and debit cards:
Visa Visa Electron Mastercard Solo JCB Fortoak Switch Maestro Or Cheque Bankers draft Cash Bank transfer
International payments must be made via Paypal or Bank transfer, please contact us or our bank details.
Discounts - Retail & Club Members
Discounts are sometimes possible for loyal car club members. Our website will be able to apply discounts automatically once an account has been set up and your discount applied you will see your discounted prices where applicable. Please note we can not discount all products.
Previous customers please add a note to your order and your discount will be checked and applied manually by our staff, when we despatch your items.
Discounts - Trade Customers
Discounts are available to bona fida trade customers, we require your vat registration number or countries equivalent, some countries may supply other suitable proof. Discounts vary depending on products purchased as well as quantities. Please note we can not discount all products.
If paying by credit card. We will only deliver to the registered cardholders address, this is the address on your card statement. We will only deliver to a secondary address if you are a regular customer*.
*Please fill out the order form with your cardholders address and add your delivery address to the notes section at the bottom of the order. Our sales staff will check your history and manually enter your delivery details. If it is not possible to deliver to the cardholders address, we may ask you for an alternative means of payment. The above rulings are applied to combat fraud.
Delivery - UK & Europe
We use various methods of delivery and can deliver any item Europe wide. Delivery charges will be applied at checkout.
Delivery - Rest of World
For worldwide sales, please order online and click 'Rest of World' on the shipping options tab. A member of staff will contact you to discuss delivery options before we charge you and make your order final.
Vat is a value added tax imposed by the British Government. The current rate is 20% It is applied to all sales in the UK and also all qualifying EU countries. Trade sales to the EU may be exempt from paying UK vat if the purchaser supplies a valid vat number
* The validity of any given vat number will be checked with the vat office.
* The payment must come from this company.
* The goods will be delivered to this company.
Export sales are very welcome, They already make a large proportion of our sales and our staff are experienced in handling worldwide orders.
Accepted payments from overseas customers.
Credit card payments are only accepted from EU and or regular customers at our discretion. If you are outside the EU then Paypal & Bank Transfer is the preferred option of payment.
Import Taxes - Outside EU
Our delivery quotations are for delivery only and do not cover any customs or import taxes or duties, Please contact your local customs office for details of these charges. For Legal and Insurance purposes we will not artificially reduce the value of any goods.
Vat is not applicable to most worldwide countries. If goods are supplied vat free, they must be exported to that country.
Special order items.
We endeavor to hold as much stock as possible but some items may be special order only. Special order items require payment in advance of us ordering the items and are non returnable.
Warranties only apply to UK supplied products purchased from us or through our authorised dealer network. All new Fensport items carry 1year manufacturers warranty against manufacturer defects. Fensport product warranty is void if the item has been modified without permission. Fensport product warranty is void if the product is used for competition. Fensport product warranty is void if the product has been incorrectly installed. Fensport product warranty is only valid to the original purchaser. Fensport product warranty is limited to the purchase price of the item and does not cover any consequential loss or fitting expenses. Please see our terms and conditions for exact warranty details.
Please contact us for a returns number before returning any items. We will not accept a product return, unless a returns number has been issued. If the product is still under warranty we will bear the costs of collection and return of the repaired unit or a replacement. Please contact us first for a returns number and details of our collection service.
If the item is not under warranty, we may at our discretion accept a return subject to a re-stocking fee. The re-stocking fee varies, please contact us for details.
All cases of attempted fraud will be dealt with immediately and reported to the police and relevant banking authorities
Our full Terms & Conditions