Fensport's COVID-19 Strategy
Last Updated 03/11/2020 4:01pm
We are continuing to sell and ship parts. Parts can be collected under appointment only please contact us via social media or email to arrange a collection. We are down to 1 member of staff in the office dispatching orders, he is taking all necessary precautions to ensure your package is safe when dispatched. DPD are still collecting as normal.
Please please have patience, some parts that are not in stock are slower to come in from suppliers as usual, some of those coming from overseas are exceptionally slower than normal. If you are concerned about how long your order will take please contact us on email@example.com or through social media to confirm, we don't want any disappointed customers but we do expect you to have realistic expectations.
Parts that are in stock are shipping as normal and as of 03/11/2020 are still operating on a next day basis in the UK. Overseas orders depends on how your country is handling the situation.
Refunds and cancellations - Please be aware how damaging it can be for our business at this time to put in a large order and then change your mind because you need the money. We will have already ordered the parts, as a business we cannot return those parts so it can start to become VERY costly for us, we need to come together on this and work together. We are working FOR you not AGAINST you and will do the best for everyone. Please be careful when ordering and make sure it is the correct part for your car and that you won't run out of money and need to get a refund on this quickly.
We will continue to work with Omniport for up to 12 months 0% interest finance and PayPal credit for up to 4 months 0% interest to help spread the cost and help you manage your finances.
You should do everything you can to adhere to social distancing, take all precautions necessary, please wear a mask and keep contact to a minimum, you will not be allowed in the workshop or the office. No waiting area on the premises will be provided. All communication should be via email or social media to limit face to fact contact. Limited "while you wait" servicing appointments will be accepted on a case by case basis, please contact us to discuss. All tuning work is drop off only.
If you would like work done and can agree to those terms please email firstname.lastname@example.org to book your car in.
Andy will be working alone in the workshop with very strict hygiene rules. Cars will be disinfected appropriately on drop off and collection. Anybody who tries to enter the workshop or the office will be asked to leave and we will refuse work on the car.
Lets conduct this as safely and responsibly as possible and try to restore some level of normality to our lives.